Frequently Asked Questions
How do I check eligibility?
If you are a provider/dentist, you will need to call the specific Trust Fund for eligibility.
If your patient is with the Teamster’s Food Employers Security Trust Fund or Southern California SoftDrink Union’s please visit memberbenefitsonline.com for eligibility.
If your patient is with Zenith American Solutions and with the Bakery and Confectionery Workers of Southern California Union, you can check eligibility by calling 1-626-732-2522.
Where do I send my dental claims?
If you are a contracted Coastal Dental provider, please submit all dental claims to:
PO Box 3470
Camarillo, CA 93011-3470
What if the Member has a dental emergency?
Emergencies happen from time to time. If your patient is in pain, it is always recommended helping the patient first to alleviate the pain. If a procedure requires pre-authorization, and the treatment has been performed, please include a narrative with the claim and all subsequent documentation i.e. x-rays when submitting to Coastal Dental.
How does the Retiree Discount Dental Plan work?
The Retiree Discount Dental Plan gives you access to savings on a variety of dental services. Program highlights include:
- No waiting periods
- No claim forms to submit
- No deductibles or maximums
- No age restrictions for subscribers
- Guaranteed plan acceptance
- Access to a large network of dental providers
When joining the Retiree Dental Plan you will receive ID card(s) a break-down of the discounts, and a description of services/disclosure form. If you are a Retiree Dental Plan member login to your membership account.
Is the Retiree Dental Plan insurance?
No. It is NOT INSURANCE. It is a discount program providing access to a discounted fee schedule negotiated by Coastal Dental. Save on dental care such as cleanings, examinations, x-rays and more. Participants are responsible for paying the provider for services received.
What if I already have insurance?
The program provides discounts for services that may not be covered by your insurance. This program can be used alongside your existing insurance plan to potentially reduce out-of-pocket expenses.
You can also use the program for additional savings on treatments not included in your current benefits. If you have dental insurance, you should contact your insurer to see what benefits will be paid.
Who can sign up for the Retiree Dental Plan?
The Retiree Dental Plan is only available to current and past Union members. Proof of Union membership may be required. If you sign up for “Individual” and want to sign up family members later on, please login to your account and click the Upgrade Your Plan button. Please refer to the Description of Services and Disclosure Form for more information.
How do I start using my Retiree Discount Dental Plan?
You may begin using your plan when your membership ID cards are received. Once your cards are received, contact one of the participating providers and schedule your appointment.
How do I get additional membership ID cards for my family and/or replacement cards?
Retiree members can call us toll-free at (877) 937-6462 to request additional ID cards and/or replacement cards.
How often can I use the Retiree Discount Dental Plan?
You may use the program as often as you wish. There are no limits on how often you and your family can use the program as long as your membership is effective.
Am I required to pay the provider when I receive services (Retiree Discount Dental Plan)?
Yes, payment is due at the time of service, unless you have made alternative payment arrangements directly with the provider. All payments and services are between the specific Dentist and Patient with no implied or express warranty from Coastal Dental. Coastal Dental does not pay for services.
What if a participating provider does not recognize my program card?
Simply ask the office staff to call our toll-free at (877) 937-6462 listed on your ID card, and a customer service representative will be happy to provide the necessary information. Our office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. PST.
How can I find a participating provider in my neighborhood?
Use our online Provider Search. Or call us toll-free at (877) 937-6462 to find participating provider near you.
What if I have a complaint/grievance?
Coastal Dental maintains a grievance system to handle any dispute or grievance you may have with your Network Dentist or with Coastal Dental itself. You can obtain a grievance form from your Network Dentist or you can complete the form on-line.
You may also submit a grievance in writing or by telephone. Coastal Dental's address is 601 E. Daily Drive, Suite #223, Camarillo, CA 93010, and its telephone number is (877) 937-6462.